Everyone at Smith & Shedd Family Pet Hospital is dedicated to building a healthy future for animals. We will provide your pet(s) with the finest health services and quality products. Our friendly staff welcomes you to join us in our commitment to caring. We are extremely pleased that many of our clients feel the same way about us. Here are some of the letters we receive each month:

What Our Customers Think

Last Thursday, my wife and I ran out of gas and coasted into your parking lot. As I stood there readying myself for a long and very hot walk, I noticed your office. My wife and I walked in and explained the hardship we were facing and if there was anyone who could help. After making sure my wife was comfortably seated in the reception area, [the receptionist] went to the back and returned with a gentleman who said he could help. He drove me to the Valero down the street, waited while I put gas in the cans I had purchased, then drove me back to my car. Those two “good Samaritans” could not have been more comforting and accommodating. They are truly a credit to and positive reflection on your organization. It came as no surprise that when I looked at the young man’s name…it was Jesus.”

Wayne Crocker

My Border Collie, Abbie chipped her tooth. I took her to be seen by vet and find out if there was any other damage. She had to have the rest of the tooth(root) removed before it caused any further problems. Scheduled her for a cleaning while she was under. Dr. Bilgic did an x-ray and found two other teeth badly infected. Not able to be seen from the gum line. Had she not chipped her tooth I would have not brought her in any sooner for her teeth cleaning and she could have died from the infection in her gums. I highly recommend the dental cleaning, if your dog has bad breath or is over 4 years old and has not had a dental check, go today! Dr. Bilgic is extremely good at what he does, you will be satisfied.

Donna Naylor

My small dog got bit or stung and was in a considerable amount of pain. I called S & S and they took us immediatly, treated my dog and all is well. I really appreciate the great response and care they gave to our dog.


They were aewsome. I walked in with Sparky having a growth under his neck, very concerned. They worked us in…took great care of us…and only something minor was wrong but, they put our hearts at ease the entire time. Very friendly and acommodating. Thanks for your immediate care.

Nanette Allison

Dr. Bilgic is a great addition to your practice of excellance!! Explains his concerns and recommendations for your pet in a manner easy to understand.

Betty Almarez

I couldn’t feel more at ease leaving my dog with you for knee surgery and boarding!! You kept me up to date on how he was doing and took awesome care of him. I never worry leaving him in your well trained and caring hands. Thanks a million!!

Carissa Mullett

The team at Smith and Shedd is excellent. They are always friendly and professional. Our dogs are anxious about vet visits and the staff is very accomodating about making them as confortable as possible. We are completly satisfied with their services and appreciate the “extra mile” they are always willing to go.

Renee Case

The staff is friendly, open to questions and full of helpful info. They always call my yorkie by her name, talk to her, and always tell me what they have done. Great vet and staff. Love Dr. Smith.

Rita Hollingsworth

Every time I’ve taken Morris and Otis to be boarded or to have their shots, everyone has always been very courteous and friendly.

Irma Stewart

I have been taking my two dogs to this veterinary office since it first opened several years ago. I have never had anything but a positive experience with the whole staff. They are warm and caring to me and my dogs and always squeeze me in if I need to see them. I highly recommend them for all your pets needs.

Lynn Brown

Dr. Lynn Shedd is exceptionally enjoyable. She brings tons of knowledge and comfort to each visit.

Donald and Darlene Hollum

The Smith & Shedd Family Pet Hospital team really cares and has gone that “extra mile” for me.

Beverly Siegel

You guys have been great with Lexie. She has been coming here since she was eight weeks old and it is always a good experience!

Jackie Knode

I love this pet hospital. I will never go anywhere else. Your team is awesome!!

Jacqueline Nicole Martinez

I have recently referred two of my friends. I like it here very much. The staff is always full of information, and I like it that everyone seems to know Pippin…

Anne Marcovich

My visit today was excellent, as always. The “BEST” staff and operation all around!

Patty Krause

Smith & Shedd is by far the best vet clinic I’ve used in San Antonio. I would recommend them to my family and friends. Robin and Angie are stellar – very skilled, professional, and friendly…Drs. Smith & Lynn Shedd have such an obvious deep love and care for pets – very warm…Dr. Bryan Shedd is very skilled.

Doug Goering

I wanted to compliment your staff. When I need a refill on the Jazmyn’s medication, your staff cuts the pills in 1/2’s and 1/4’s for her. They are all very pleasant and very professional. Thank you

Kimberly Gacilos

I just want to say thank you very much for saving my two puppies, Muffin and Biscuit. I just knew they wouldn’t make it, but now they’re as healthy as ever. Thank you very much for getting them back home with our family. Sincerely

Gloria Thomas

I really appreciate your help with Amber. I am delighted with the level of customer service you provided. I have tried other veterinarians and I have to say that you are the most knowlegable and caring vets I’ve found.! Keep up the great work. I will definitely return. Sincerely

Eric Newman

Hi, just want to say thanks to Dr. Shedd and staff, for all of your help and advice. I was very impressed with your hospital. Kipper’s intestinal surgery was a success and he is happily back at home with me. When you say family pet hospital, you really mean it. Kipper and I felt right at home. You could say we feel like part of the family at Smith & Shedd and will definitely be back! Sincerely

Cindy Wright

Dr. Smith, Thanks for taking the extra time and effort to examine Rio at our house. His seizures prevented us from bringing him into you, and I know he wouldn’t have survived if you hadn’t gone above and beyond the call of duty. We know you really do care. Sincerely

Gail L. Spears